A word of praise and recommendation from customers is often more effective than your own advertising, so be sure to pay attention to and manage customer reviews.
To maintain good rating and reviews, the first thing you need to do is to improve the service quality and customer experience, and strive for every customer to give you five stars and write a few good comments;
Second, after the customer gives you an review, you need reply to customers in a timely manner to express your appreciations, and at the same time provide a few sentences of your service tenet and philosophy for more potential customers to see;
Third, if a customer gives you a moderate or even negative review, you need to ask the customer the reason for dissatisfaction in time In order to rectify, at the same time, explain the actual situation from the perspective of the sellers, so that other potential customers can hear different voices so as to make a relatively fair judgment and minimize the negative impact.
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